SMS Terms of Service

ZODIAC FREIGHT INC. sends and receives text messages at its dispatch number, (630) 626-0688. The messages are service-related and they are about freight: quotes you have asked for, shipment updates, pickup and delivery confirmations, appointment reminders, delays, and customer support replies to questions you send us.

It is a conversation with dispatch, not a marketing list. We do not send promotions, offers, or newsletters by text, and there is no automated campaign — a person is on the other end.

By telling dispatch, on the phone, that you want text updates — or by texting our number first, which is the same thing said the other way round. Consent is yours to give and we do not text a number that has not given it.

There is no signup form on this website, and we do not buy, rent, or import phone numbers from anyone. Every number we message reached us directly from the person who owns it.

Message frequency may vary. It follows your freight rather than a schedule: a busy shipment may generate several messages in a day, and a quiet week may generate none. We do not send recurring messages for their own sake.

We do not charge for text messages. Your mobile carrier may — message and data rates may apply, according to your plan. If you are unsure what a message costs you, ask your carrier; we cannot see your plan and cannot tell you.

Reply STOP to opt out or HELP for assistance.

STOP works on any message from us. That ends the text messages, and you will receive one confirmation that it worked — after which we will not message you again unless you opt in a second time.

STOP is free and it needs no explanation. It also does not cancel your freight: if a load is under way we will still call you about it, because the shipment and the messaging program are two different things.

Reply HELP to any message and we will reply with who we are and how to reach us. Or skip the text and call dispatch at (630) 626-0688, which is faster.

Carriers are not liable for delayed or undelivered messages. Text messaging depends on your mobile carrier’s network, and neither we nor they can promise that every message arrives, or arrives on time.

So do not rely on a text message alone for anything time-critical. If a pickup or delivery window matters, confirm it by phone.

What we do with your number, and everything else you tell us, is described in the Privacy Policy. The short version is the part that matters most here:

A messaging provider carries our messages the way a phone company carries a call, and it may only use what it handles to deliver them. Nobody else is involved.

We may revise these terms. The current version is always the one on this page, and the date at the top says when it last changed. If a change is material we will say so in a message before it takes effect.